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Customer Service Manager
  • Professional Customer Service Operator Needed.
  • Career Development Opportunities
  • Off Street Secure Parking

 

JELD-WEN is a global leader in the Windows and Doors industry with over 20,000 employees. The Australian operation has a number of iconic brands in its stable including Trend Windows and Doors, Stegbar Windows and Doors, Corinthian Doors, Airlite Windows and Doors, A&L Windows, Aneeta Windows Systems, Breezway Louvre Windows and Regency Shower Screens & Robes. Join an international, market leading manufacturer of building products.

 

YOUR OPPORTUNITY:

 

This is a great opportunity for an experienced Customer Service Manager to join the management team within Stegbar Shower Screens & Wardrobes Victoria located at our Rowville Site. As the Customer Service Manager, you will provide resolution to customer concerns whilst providing guidance and support to the overall customer service team.

 

In this position you will responsible for: 

  • Management of the overall Customer Service function within the shower screens business,
  • Responding to internal and external enquires regarding customer orders;
  • Managing customer compliant escalations, finding solutions and following through on all actions and commitments;
  • Driving continuous improvement within the team to ensure service standard are met and where possible exceeded;
  • Driving continuous improvement methodology in line with the Lean principles;
  • Monitoring and developing employee performance;
  • Being a key contributor to an energetic site management team.

In order to succeed, you will have; 

  • Previously experience within a Customer Service environment;
  • Be able to demonstrate excellent problem solving skills in the area of customer complaints;
  • Highly advanced computer skills in particular Microsoft Excel;
  • Strong leadership skills with an ability to motivate your staff to consistently meet and exceed expectations whilst providing a fun and safe environment.
  • A strategic mindset
  • A willingness to “get your hands dirty”

 

 

 

 

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