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Customer Service Representative
Girraween, NSW

Trend Windows and Doors, is one of Australia's largest window manufactures who have secured a reputation for quality, innovation and design for more than 50 years. Trend Windows and Doors is part of the JELD-WEN family, which includes iconic brands Corinthian Doors, Stegbar Windows & Doors, Airlite Windows & Doors, Aneeta Window Systems, Regency Shower Screens & Robes, Trend Windows & Doors, A&L Windows, and Breezway louvres.


About the Opportunities


As a valued team member of our Girraween branch you will provide an exceptional level of service to our customers responding to enquiries, troubleshooting solutions to improve the customer experience and to meet the requirements of the customer. You're a specialist administrative support to the Sales Team, contributing to the overall success of the sales team along with supporting the Account Managers in coordinating orders with both the Account Manager and customer.


In addition, you’ll:

  • review quotes, plans and pricing 
  • prepare quotations, place orders into our CRM system and convert and schedule in orders  
  • action and follow-up customer sales and service enquiries 
  • facilitate inbound / outbound calls in a fast paced environment


About you


We’re looking to leverage your experience in internal sales (advantageous) or administrative role, however we are able to consider an applicant who has customer service experience as a minimum, who demonstrates a keenness to learn as this is a stepping stone to progress into future opportunities within our showrooms and sales representative roles. 


We’re looking for a team player that loves to partner and contribute to a positive work environment, who is pragmatic in their approach to providing quality customer service with demonstrated capability in self-motivation, initiative and the ability to exercise independent judgement.


You will have:

  • competency in using MS Office Suite and ability to quickly gain competency with our in-house CRM system
  • excellent interpersonal and communication skills, a strong work ethic
  • ability to multitask and manage time effectively
  • commit to continuous improvement of both the business and personal self-development
  • knowledge and understanding of the Windows and Doors and/or Building industry would be an advantage


What else you should know:

  • we have two opportunities - permanent full-time and 12-month fixed term contract
  • Monday to Friday flexibility around start and finish times


What's on offer:

  • Ongoing training and career development encouraging you to feel confident
  • Generous discounts on our extensive range of JELD-WEN products
  • Ability to schedule leave every year at Christmas

If this sounds like you then we would love to hear from you! Apply now!


JELD-WEN builds businesses ethically and safely. Eligible applications must have legal rights to work in Australia, and undertake a pre-employment medical including drug and alcohol screening, and willingness to complete police check.

Agencies will only be engaged if required. Please do not contact us or send applicants to us unless requested to by the Talent Acquisition Team.

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