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IT Service Desk Officer
Helensvale, QLD

JELD-WEN, founded in 1960, is one of the world’s largest door and window manufacturers, with more than 22,000 employees operating in 24 countries globally. Within the Australasia region, JELD- WEN has over 70+ facilities and employs over 5,000 staff. JELD-WEN is the name behind iconic Australian brands – Stegbar, Regency, Corinthian, Airlite, Aneeta, Trend, Kolder, A&L and Breezway. 



The Opportunity 


JELD-WEN Information Services division is looking for someone who thrives on challenges, has a passion for IT and drives the implementation of technologies across the APAC region.  Reporting to the Service Desk Team leader we’re after someone with exceptional customer service skills, excellent problem-solving abilities and interpersonal skills as well as a team player.



Key Responsibilities 

  • Provide a high level of customer support via phone and email to end-users
  • Excellent communication, prioritisation and fulfilment of cases in accordance with established and agreed service level agreement
  • Being proactive, responsive and competent to all customers
  • Incidents and Service Requests are completed effectively; ensuring information is captured in the ITSM System for future reference and analysis
  • Troubleshoot various hardware, software, applications, networks and communication technologies
  • Seen as a key contributor to the success of the Service Desk team
  • Provide a high level of professionalism and customer service
  • Develop rapport with end-users
  • After-hours support required (on-call roster) as well as some public holiday work


About You

  • Previous experience working in a fast-paced helpdesk/Desktop support role
  • Demonstrated skillset across MS Office 365, networks and systems administration
  • Knowledge or awareness with Active Directory
  • ITIL Certification or relevant experience is advantageous
  • Ability to work effectively independently as well as part of a team
  • Experience in customer service in either a face to face or call centre environment
  • Excellent written and verbal communication and strong troubleshooting skills 


What's On Offer

  • Fabulous team environment
  • Ongoing training and career development
  • A competitive remuneration package
  • Generous discounts on our extensive range of JELD-WEN products
  • On-site parking
  • Ability to schedule leave every year at Christmas


Your Next Steps


If you are ready for your next challenge in a supportive and fast pace environment, apply now. 


JELD-WEN builds businesses ethically and safely. Eligible applications must have legal rights to work in Australia, and undertake a pre-employment medical including drug and alcohol screening, and have a valid police check.

Agencies will only be engaged if required. Please do not contact us or send applicants to us unless requested by the Talent Acquisition Team.

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