Customer Service Officer
Rowville, Victoria

About our Organisation


The JELD-WEN group of companies including iconic brands A&L Windows & Doors, Airlite Windows & Doors, Aneeta Window Systems, Breezway louvres, Corinthian Doors, JELD-WEN Glass, Kolder Shower Screen & Wardrobes, Regency Shower Screens & Robes, Stegbar Windows & Doors, Trend Windows & Doors and William Russell Doors is a leading international building materials group, known for superior quality, service and innovation in the design of windows, doors, shower screens and wardrobes.


As part of that large and successful group, Stegbar has a strong reputation in the industry for manufacturing high-quality products that enhance the environments in which we live. With the safety and development of our people, our key priority our work environments provide a supporting, professional, welcoming environment for employees to develop to their full potential.



About our Opportunity 


As a valued member of our Site Service team, you are an integral team member supporting the Site Service coordinator and supervisor. Our team is a small professional close knit team where our team strives to provide an exceptional level of customer service, customer service must be at the forefront of every interaction, providing a clear flow of information to enable jobs to be scheduled in a timely and efficient manner. At times you will need to troubleshoot solutions when assisting our customers who are homeowners, builders or construction supervisors with their enquiries. 


In addition, you’ll:

  • manage inbound and outbound correspondence via phone or email
  • book appointments with customers and reschedule as required by the customer
  • prepare documentation for Site Service field team


About You


This is a fantastic opportunity for anyone looking to develop skills that will help them progress in the years to come. We are open to someone who has perhaps just finished school, someone who is interested in starting their career in an administration support role, laying invaluable foundations to grow and take their career in any direction they wish within a brand that is part of a multinational organisation. We are open to providing someone with the opportunity to work within our business, that does not have years of experience therefore you'll need to be someone who demonstrates a keenness to learn and willingness to soak up as much knowledge as possible with a committed attitude to participate in our extensive training, we are prepared to invest in you!. That is what makes this role so unique and such a fantastic opportunity, to help develop you.


In addition, you’ll have/be:

  • some administration experience, advantageous 
  • team player with good people and relationship skills
  • highly organised, able to multi-task and prioritise multiple tasks
  • competency using MS Suite, ability to quickly gain competency with in-house systems


What's on Offer

  • permanent full-time, Monday to Friday 8am - 4:30pm
  • on-site parking
  • ongoing training and career development encouraging you to feel confident
  • generous discounts on our extensive range of JELD-WEN products
  • ability to schedule leave every year at Christmas


Your Next Steps


This is an excellent opportunity. If you are a highly organised with strong interpersonal skills, then we would like to hear from you, Apply Now!

JELD-WEN builds businesses ethically and safely. Eligible applications must have legal rights to work in Australia, and undertake a pre-employment medical including drug and alcohol screening, and willingness to complete police check.

Agencies will only be engaged if required. Please do not contact us or send applicants to us unless requested by the Talent Acquisition Team.



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