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Customer Support Coordinator
About our Organisation
Trend Windows and Doors, is one of Australia's largest window manufactures who have secured a reputation for quality, innovation and design for more than 50 years. Trend Windows and Doors is part of the JELD-WEN group of companies including iconic brands A&L Windows & Doors, Airlite Windows & Doors, Aneeta Window Systems, Breezway louvres, Corinthian Doors, JELD-WEN Glass, Kolder Shower Screen & Wardrobes, Regency Shower Screens & Robes, Stegbar Windows & Doors and William Russell Doors.
About our Opportunity
As a valued team member of our Girraween branch, you will provide an exceptional level of service to our customers responding to enquiries, troubleshooting solutions to improve the customer experience and to meet the requirements of the customer. You're a specialist administrative support to the Sales Team, contributing to the overall success of the sales team along with supporting Account Managers in coordinating orders with customers.
We’re looking to leverage your customer service and/or administrative experience, along with a keenness to learn, this is a steppingstone to progress into future opportunities within our showrooms and sales representative roles.
We’re looking for a team player who contributes to a positive work environment, who is pragmatic in their approach to providing quality customer service with demonstrated capability in self-motivation, initiative and the ability to exercise independent judgement.
It is essential that you can demonstrate the following:
competency in using MS Office Suite
ability to quickly gain competency with our in-house CRM system
excellent interpersonal & communication skills, a strong work ethic
ability to multitask & manage time effectively
commit to continuous improvement of both the business & personal self-development
knowledge of the Windows and Doors and/or Building industry, advantage.
What's on Offer
Hybrid Work Policy - 2 days WFH
Monday to Friday flexibility around start and finish times
ongoing training and career development encouraging you to feel confident
generous discounts on our extensive range of JELD-WEN products
ability to schedule leave every year at Christmas
Your Next Steps
This is an excellent opportunity for a person looking for professional development and true career advancement.
JELD-WEN builds businesses ethically and safely. Eligible applications must have legal rights to work in Australia and undertake a pre-employment medical including drug and alcohol screening, and police check.
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